Rashtra NewsRashtra News
  • National
  • Business
  • Education
  • Entertainment
  • Finance
  • Insurance
  • Jobs
  • Sports
  • Stock Market
  • Technology
Notification Show More
Font ResizerAa
Rashtra NewsRashtra News
Font ResizerAa
  • National
  • Rashtra News Hindi
Search
  • National
  • Business
  • Education
  • Entertainment
  • Finance
  • Insurance
  • Jobs
  • Sports
  • Stock Market
  • Technology
Follow US
Rashtra News > Latest News > India > Hiver Launches Live Chat within Gmail; Empowers Google Workspace Companies to Deliver Real-time Support
India

Hiver Launches Live Chat within Gmail; Empowers Google Workspace Companies to Deliver Real-time Support

Rashtra News
Last updated: March 25, 2022 5:34 am
Rashtra News
Share
4 Min Read
Hiver Launches Live Chat within Gmail; Empowers Google Workspace Companies to Deliver Real-time Support
SHARE


Hiver – the world’s first helpdesk designed for Google Workspace – has announced the launch of its new Live Chat functionality. Now teams using Hiver can interact with customers in real-time and provide instant support – right from Gmail.

 

Previously an email-exclusive customer service solution, Hiver empowered teams and businesses to deliver fast and empathetic customer service from the comfort of Gmail, without having to deal with the hassle of switching between tools or adapting to alien software.

 

With the introduction of live chat, Hiver further extends its capabilities to become a powerful yet intuitive multi-channel helpdesk solution – helping businesses offer on-the-go chat support and resolve support queries in mere seconds rather than minutes or hours. 

 

Some of the notable features of Hiver’s Live Chat include:

 



Agent-assignment: Agents can be assigned to specific customer chats.



Cross-team collaboration: Agents can share chat history for context when queries require the input of another team.



Missed chats: When agents don’t respond to a chat within a specified duration, automated warning emails are sent out.



Collision alerts: To avoid conflicting or duplicate responses, agents get notified if another teammate is already responding to a customer chat.



CSAT surveys: Agents can use Hiver’s customer satisfaction (CSAT) surveys to collect customer feedback after a live chat conversation ends.


In addition to Live Chat, teams can leverage other Hiver functionalities such as query delegation, real-time status tracking, and workload management – to smartly assign work and get complete visibility into everyday tasks. Additionally, Hiver also offers powerful automations to create and customize workflows, and in-depth analytics for detailed insights into team performance.
 

On the launch of this new customer service channel, Hiver’s CEO and Co-founder, Niraj Ranjan Rout, said, “We live in the age of the consumer where delivering fast, efficient support is key to building stronger customer relationships. Hiver’s Live Chat functionality helps companies do just that. The biggest advantage of our Live Chat is that it works within Gmail and, therefore, is extremely easy for teams to learn and use.   So, if you’re a Google Workspace user and you want to manage customer service communication channels like email and chat, Hiver lets you do this very well minus the complexity of a clunky helpdesk solution.”
 

More than 1,500 companies from across 30 countries use Hiver currently to manage their customer communication, some of which include Vacasa, Upwork, Flexport, Harvard University, and Kiwi.com.

 

About Hiver

Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.

 

It’s the most frictionless, natural way for teams to handle customer communication as it works within Gmail. It helps teams collaborate better and make sure all queries are answered on time by the right people.

 

To know more, please visit www.hiverhq.com.

 

Related

TAGGED: chat, companies, CSAT surveys, deliver, Empowers, gmail, Google, google workspace, Hiver, launches, LIVE, Live Chat, Real-time Support, RealTime, support, workspace
Share This Article
Facebook Twitter Copy Link Print
What do you think?
Love0
Sad0
Happy0
Sleepy0
Angry0
Dead0
Wink0
Surprise0
Joy0
Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

You Might Also Like

Nida Rides India to Global Glory, 22-year to Become First Indian Lady to Compete at FEI Endurance World Championship for Seniors, Monpazier, France
India

Nida Rides India to Global Glory, 22-year to Become First Indian Lady to Compete at FEI Endurance World Championship for Seniors, Monpazier, France

8 months ago
HiLITE Realty’s UAE Leap: The New Office in Burj Khalifa Transcends Heights and Geographies
India

HiLITE Realty’s UAE Leap: The New Office in Burj Khalifa Transcends Heights and Geographies

10 months ago
G.D. Foods Marks its Presence in Dubai as Official Condiment Partner of India-GCC Buyer Seller Meet
India

G.D. Foods Marks its Presence in Dubai as Official Condiment Partner of India-GCC Buyer Seller Meet

10 months ago
Ananda Yogathon: Get a 360-degree, Practical View of Yoga on 21st June
India

Ananda Yogathon: Get a 360-degree, Practical View of Yoga on 21st June

11 months ago

About RashtraNews.com

We're your comprehensive news source, covering a wide range of topics to empower you in all aspects of life. From navigating the world of finance (market trends, personal tips, loans, mortgages, credit) and legal matters (attorneys, lawyers), to staying ahead of the curve in technology (advancements, automobiles, business news) and education (careers, job opportunities, classes), RashtraNews.com keeps you informed.

Latest Updates

  • A Comprehensive Guide to Transportation, Logistics, and Relocation Services Across Cities
  • Global Markets in Turmoil Amid Rising Inflation and Escalating Trade Tensions
  • California Ballot Initiative Seeks to Prevent Unjust Health Insurance Denials
  • Millions of Travelers Risk Losing Insurance Coverage Over Simple Mistakes
  • Severe Thunderstorm Warnings Sweep Across USA: Tornado Threat Looms Over Oklahoma
  • ChatGPT Ghibli Art Generator: Create Studio Ghibli-Style Art with AI [2025]
  • Nida Rides India to Global Glory, 22-year to Become First Indian Lady to Compete at FEI Endurance World Championship for Seniors, Monpazier, France

Helpful Link

  • Automobile77
  • Business4,343
  • Crime129
  • Education4,542
  • Entertainment58
  • Finance5
  • India9,623
  • Insurance3
  • Legal News5
  • Lifestyle21
  • Media News79
  • Medical Education1
  • Politics4,340
  • Press Release5,319
  • Software100
  • Sports3,095
  • Stock Market2
  • Technology3,180
  • Top Stories7
  • World2,907

Contact Us

To send your suggestions to "Rashtra News", email: editor@rashtranews.com

To send articles, news, or your opinions: editor@rashtranews.com
For Business and other enquiries: admin@rashtranews.com

If you‘ find any violation of the editorial code of conduct or have any other complaint about the content or video content published on "Rashtra News"’, you can send your complaint to our Grievance Officer by clicking on the Grievance Redressal link.

Follow US
©2011-2024 rashtranews.com
  • About Rashtra News
  • Ownership & funding
  • Corrections Policy
  • Fact Checking Policy
  • Privacy Policy
  • Terms of Use
  • Subscribe Now
  • Become a Author
  • Partnership With Us
Go to mobile version
adbanner
AdBlock Detected
Our site is an advertising supported site. Please whitelist to support our site.
Okay, I'll Whitelist
Welcome Back!

Sign in to your account

Lost your password?